F.A.Q

Q: What payment methods do topuggonline.com accept? Q: What is topuggonline.com's return policy? Q: Is our company a retail store? Q: Are topuggonline.com's Products Authentic? Q: Are the sizes listing on topuggonline.com Men's sizes or Women's sizes? Q: topuggonline.com Suppliers?

Q: What Payment Methods does topuggonline.com accept?

A:topuggonline.com uses credit card,master card,westernunion,T/T for safe payment.

Q: What is topuggonline.com's Return Policy?

A: We will gladly accept return in brand new condition. All UGG products purchased from topuggonline.com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc..) The return must be requested 14 days from the day the UGG items are delivered to our customers. Returns and exchanges back to topuggonline.com must be posted marked within 14 days your request has been approved.

*Defective UGG items will be returned and sent another brand new one. We can only guarantee that the UGG items purchased from topuggonline.com are authentic and in brand new condition, no exceptions. For detail information on how to return your defective UGG items to our company,please email us.

Q: Is our company a retail store?

A: We are currently only an online store with office and warehouse in china. No retail locations.

Q: topuggonline.com's Products Authentic?

A: We only sell authentic UGG items. No variants and no fakes. topuggonline.com purchase from Factories, so it's authentic and cheap. Every product is guaranteed authentic.

Q: Are the sizes listing on topuggonline.com Men's sizes or Women's sizes?

A: All shoe sizes on topuggonline.com are in US Men's sizes unless stated as US WMNS (women's) or US Boy sizes.

Q: topuggonline.com Suppliers?

A: PickYourUGG items.Com purchases directly from manufacturers and direct dealers only.